FAQ

Q. Our residents have varying levels of care. Can I order different types and quantities of devices to provide the right care needed?
A. Yes you can order just the devices that best suit your residents’ needs.  Since all devices are wireless you can order more or different devices at any time.

Q. Is there a warranty included?  
A. Yes. There is a one year warranty on all hardware.

Q. How easy is the system to install?
A.  The system is very simple to install and does not require any special wiring.  The Core equipment just needs to be plugged into an internet connection and a power outlet.  The wireless repeaters only require a power outlet.  All wireless devices can be mounted with two-sided tape for tool-free and damage free installation and removal.

Q. How do I know when the batteries need to be replaced in wireless devices?
A. All wireless devices are supplied with approved batteries.  The system will tell you when the battery is low and needs to be replaced.  Battery life will vary depending on the device type and the amount of use.